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STEP ONE: Terms and Conditions

Online Registration - Step One: Terms and Conditions

!   Are you registering a group? To reserve a group with multiple payment information, please click here.

Terms and Conditions

All terms and conditions are subject to change without notice.

Workshop Fees

All workshop fees must be paid in full prior to the workshop date. One business day after the workshop date accounts with remaining balances will be charged a one-time administrative fee of $75.00 per person. This administrative fee is non-refundable. If your account shows an outstanding balance: 30 days past due a 10% penalty will be added to the balance; 60 days past due a 20% penalty will be added to the balance; 90 days past due your account with all outstanding fees and penalty interest will be moved to a collections agency. For chargebacks due to fraudulent claims, disputes, etc., an additional fee $25.00 per person will be added to your balance. The chargeback fee is non-refundable.

To receive the early bird rate, all workshop fees must be paid in full prior to the specified cutoff date. Registration forms submitted without payment will be discarded and will not be processed. Forms without payment will not guarantee earlybird rates. To receive the regular rate, all workshop fees must be paid in full prior to the event date. Participants with a balance owing must pay at the door in order to attend.

Fees are per person and multi-day event enrollments cannot be shared between registrants.

Please note: incorrectly written cheques will be voided/destroyed and will not be returned under any circumstances. Please be sure that the cheque is made out for the correct amount (including taxes).

Purchase Orders will not be accepted. Once the sender has been notified, the PO will be discarded. Simply send a cheque with registration forms to the mailing address.

Registration Cancellation Policy

For cancellations made 14 business days or more prior to the event, a refund minus a $40 administration fee will be available. For cancellations made less than 14 business days prior to the event, a credit minus a $40 administration fee will be available. Credits do not expire and can be used towards any upcoming in person event. No refunds or credits under any circumstances for cancellation requests submitted less than one full business day prior to the event. For participants who are able to provide a doctor’s note or a positive COVID-19 test, a credit minus a $40 administration fee will be available. Exceptions to this will not be granted.

Cheque payments cannot be refunded for money back. If you wish to cancel your registration paid with a cheque, a credit will be issued.

All cancellations must be submitted by email. Non-attendance at a workshop, intensive, or conference will not be grounds for any or partial refund or credit under any circumstances.

We reserve the right to cancel an event due to unforeseen circumstances such as under-enrolment, Act of God including weather, pandemic, etc. Should Jack Hirose and Associates decide to cancel or re-schedule the workshop for any reason, full fees will be refunded and no administrative fees will be charged.  Liability is limited to a refund of workshop fees only, please make travel arrangements with this in mind.

Registration Changes and Replacements

When registering please use your professional name and correct email. There is a $25.00 administrative fee for changes made to attendee information once registration is complete. Please double check spelling is accurate.

If you are unable to attend, you are invited to send an alternate in your place. Please note, replacements are subject to a $25 administrative fee. For a printed out name badge, certificate, and to minimize confusion at check-in, please contact the office 14 business days or more prior to the event to notify us of this replacement.  Please include the original registrant’s full name, the replacement’s full name, and the replacement’s contact information (including an email address). Please double check your spelling. Alternatively, please have your replacement notify the on-site coordinator at check-in if you are unable to contact the office prior to the start of the event.


Jack Hirose and Associates Inc reserves the right to change the speaker lineup for any reason including, but not limited to: sudden illness, family emergencies, travel delays, or Acts of God including weather, pandemic, etc. If these changes are made prior to an event, registrants will be notified via confirmation email, reminder email, and alerts on the webpage. If these changes are made last minute, during the event, an announcement will be made.

Seat-sharing is not allowed. Multiple individuals cannot be sent under one registration fee. For more information, please click here.


Webinar access is restricted to one person per purchase. The use of recording devices or software to copy content for personal or professional use, in any format, is strictly prohibited. Distribution of webinar access or recordings will result in immediate termination of accessibility with no refund or credit. Jack Hirose and Associates Inc. reserves the right to seek compensation from anyone who violates these terms and conditions. Please note, webinar access is monitored for suspicious activity.

Certificates are distributed electronically via a link at the end of the webinar. This link is only provided once the quiz has been taken and a passing grade is achieved. If a participant does not complete the quiz by the predetermined deadline, no extensions will be granted under any circumstances. If the quiz has not been completed, a certificate will not be issued.

Registrants experiencing technical difficulties, software malfunction, or similar issues due to user error will not be reimbursed. For specific system requirements (if applicable), please see the event listing webpage prior to registering.

Dietary Requirements

We do our best to accommodate dietary needs such as gluten, dairy, and nut intolerances whenever possible. Please notify our office one month in advance of the workshop date. Our venues need adequate time to place orders with their distributors. Please note, although we do our best to accommodate dietary needs, some venues do not provide adequate options and do not allow us to bring in our own food and beverages. Unfortunately, even requests placed one month in advance cannot be guaranteed. You are welcome to bring in your own food and beverages to all of our workshop locations.

Student Rates

Any post-secondary, full-time student enrolled in a minimum of 3 classes or 9 credits are eligible for student rates. Distance or online education, and apprentice or trade work hours are not eligible. Masters, PhD, Co-op, programs are eligible as long as there are over 100+ hours in-class time per semester. 

Registration must be done online. This discount cannot be combined with any other discount offered. 

Student rates are only valid for full attendance (ie. attending every day of the event although partial attendance options are offered).

Most workshops and webinars are valid for this discount. Please check event webpages to see if your event is eligible for the Student Rate.

To apply for the student rate, register at the individual rate, then email a letter of enrolment issued by the school’s registrar to registration@jackhirose.com. This letter must clearly state the registrant’s name, school name and logo, and full-time status. Once approved, a refund for the difference will be made back to the same credit card used to register. Documentation must be received before the workshop start date. Any requests for student rate discounts during or after the workshop will be disregarded. 

Workshop Aides Program

By working as an assistant to the workshop coordinator, workshop aides will receive a discount for the workshop of their choice. Workshop aides must arrive by 7:00am on all days of the event and be willing to assist at all breaks, throughout the lunch break, and stay 30 minutes after the end of the workshop. Please keep in mind that we can accommodate a maximum of 3 workshop aides per workshop.

Discount Rates: Save $115 on a one-day workshop, $190 on a two-day workshop, $290 on a three-day workshop, and $400 on a four-day workshop or conference. To apply for the workshop aides program, please contact us.

Continuing Education Credits

We are accredited by: Canadian Psychological Association (recognized by the Alberta College of Social Workers & the Newfoundland & Labrador Association of Social Workers), Canadian Counselling and Psychotherapy Association, Canadian Addiction Counsellors Certification Federation, Canadian College of Professional Counsellors and Psychotherapists, Vocational Rehabilitation Association, Canadian Professional Counselling Association, Employee Assistance Certification Commission (EAPA), Indigenous Certification Board of Canada, Ontario Expressive Arts Therapy Association, Medical Psychotherapy Association Canada, Ontario Association of Consultants, Counsellors, Psychometrists, and Psychotherapists. Please note: The number of course credits will vary for each event. Please see the event listing for specific workshop accreditation.


Hardcopy certificates will be provided on the last day of the workshop for registrations received 14 business days prior to the workshop or conference. Registrations within 14 business days of the workshop or conference, replacements, and walk-up registrations will be able to download a copy of their certificate after the workshop here: certificates.jackhirose.com.

Certificates are intended for continuing education credit purposes. Your name will appear exactly as provided during registration. Please double check your spelling and include your professional name. Additional certificates or receipts can be downloaded from our website, free of charge, at certificates.jackhirose.com. A $10.00+tax administration fee will apply for reprinted or posted certificates.


Receipts are automatically sent by email when participants register and pay online. Please be aware spam filters can block email receipts. Additional copies can downloaded from http://registration.jackhirose.com/certificates/.


Group rates are not eligible for a refund or credit.

For group terms & conditions, please visit: http://www.jackhirose.com/group/ 

Product Store Terms and Conditions

Products are not eligible for a refund, all sales are final.

Exchanges will be permitted only on products deemed defective.

Acts and Omissions

Jack Hirose & Associates is not responsible for any statements, acts, materials, or omissions by our presenters or participants. The use of audio and video taping devices, beepers, and cell phones by workshop participants is not permitted at any workshop.

Meeting Room Access

Children and unregistered guests are not permitted in the meeting rooms. Seats cannot be shared between individuals.

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